Terms & Conditions

Welcome to Tulshri. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. About Tulshri

Tulshri provides spiritual, devotional, religious, puja, and related products through its online platform.

Products may be sourced, supplied, stored, packed, or fulfilled by Tulshri, third-party sellers, suppliers, manufacturers, warehouses, or dropshipping fulfillment partners.

2. Use of Our Website

By using our website, you agree to:

Provide accurate and complete information when required.
Use the website only for lawful purposes.
Not attempt to misuse, damage, disrupt, or gain unauthorized access to the website.
Not use the website for fraudulent or unlawful activities.
Keep your account and login information secure.

We reserve the right to restrict or terminate access where misuse, fraudulent activity, or violation of these terms is identified.

3. Product Information

We make reasonable efforts to display accurate product names, descriptions, images, prices, sizes, weights, colors, and other product information.

However, minor differences may occur due to:

Screen and display settings
Photography and lighting
Product batches
Natural variations in materials
Supplier or manufacturer variations

For natural products such as Tulsi beads, Rudraksha, Chandan, and similar items, natural variations in color, shape, texture, size, and appearance may occur.

4. Spiritual and Religious Products

Our products are intended for spiritual, devotional, religious, traditional, cultural, decorative, or personal use as applicable.

Any spiritual, traditional, religious, or cultural descriptions provided on the website are for informational purposes and should not be considered a guarantee of a particular physical, medical, financial, or other outcome.

Customers should use products according to their own beliefs, practices, and requirements.

5. Product Prices

Product prices displayed on the website may change from time to time without prior notice.

We reserve the right to correct pricing, product information, promotional offers, or other errors.

If an order is placed with an obvious pricing or information error, we may contact the customer regarding the issue and may cancel the order where appropriate.

6. Orders

Placing an order does not necessarily guarantee acceptance or fulfillment of the order.

We may cancel or refuse an order due to circumstances including:

Product being unavailable
Pricing or listing errors
Incorrect or incomplete customer information
Payment issues
Delivery limitations
Suspicious or fraudulent activity
Supplier or fulfillment issues
Other operational reasons

If payment has already been received for an order that is cancelled by us, the applicable refund will be processed according to our Refund & Return Policy.

7. Payment

Customers agree to provide valid payment information when placing an order.

Payments may be processed through third-party payment service providers.

Tulshri does not intentionally store complete card, UPI, or banking credentials on its own servers.

8. Cash on Delivery

COD may be available only for selected products, locations, order values, and customers.

COD availability may depend on courier service and other operational conditions.

We may contact customers to verify COD orders before dispatch.

Repeated refusal to accept COD orders or misuse of COD services may result in restrictions on future COD availability.

9. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Estimated delivery dates are approximate and may vary depending on the product, supplier, courier, location, weather, operational conditions, and other factors.

Delivery delays caused by external circumstances may occur and are not always within our control.

10. Dropshipping and Third-Party Fulfillment

Some products may be fulfilled through dropshipping or third-party suppliers.

For such products:

The product may be shipped directly from a supplier, manufacturer, warehouse, seller, or fulfillment partner.
The package may not originate from a Tulshri warehouse.
Supplier or manufacturer information may appear on the package where applicable.
Processing and delivery times may vary.
Tracking information may be provided after dispatch.
Products from the same order may arrive in separate packages.
Packaging may differ from other Tulshri products.

By purchasing a dropshipped product, you acknowledge and agree that the product may be fulfilled and shipped directly by an authorized third-party supplier or fulfillment partner.

11. Marketplace and Third-Party Products

Where applicable, products may be listed or fulfilled by third-party sellers, suppliers, manufacturers, or service providers.

Product-specific information shown on the product page or checkout may contain additional terms relating to shipping, availability, returns, or fulfillment.

Where specific product terms apply, those terms will also form part of the applicable order conditions.

12. Returns, Refunds and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our applicable:

Refund & Return Policy
Cancellation Policy
Shipping Policy

Customers should review these policies before placing an order.

13. Customer Responsibilities

Customers are responsible for providing:

Correct name
Valid mobile number
Correct email address where required
Complete delivery address
Correct PIN code
Any other information necessary for successful delivery

Tulshri is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

14. Intellectual Property

All website content, including but not limited to:

Logos
Brand names
Text
Product descriptions
Graphics
Images
Website design
Layout
Icons
Original content

may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission, except where permitted by law.

15. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, courier services, social media platforms, or other external services.

Tulshri is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

16. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Temporary unavailability may occur due to maintenance, technical problems, hosting issues, security measures, or other circumstances.

17. Limitation of Liability

To the extent permitted by applicable law, Tulshri will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party courier delays, supplier delays, technical failures, internet disruptions, natural events, or other external circumstances.

Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices, or applicable legal requirements.

Updated terms will be published on this page. Continued use of the website after changes are published may constitute acceptance of the updated terms.

19. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising in connection with the website, products, or services shall be subject to the jurisdiction of the competent courts as applicable.

20. Contact Us

If you have any questions regarding these Terms & Conditions, your order, products, shipping, returns, or any other matter, please contact our Customer Support Team.

Tulshri Sacred Living • Spiritual Essentials